Your cart

Contains 0 products for total €0,00
Free shipping over €99
Shipping fee from €7.90
Fast, discreet and simple
Express delivery within EU
All best-selling products
Selected top quality
Live chat support


Here you will find the most frequently asked questions at Joyland. If the answer you are looking for is not found below, you are most welcome to contact our helpful customer service for a quick answer to your specific question.


Can anyone see what I ordered?

No, your delivery always takes place with a discreet sender and with neutral packaging so that no one can guess the contents, not even the staff at the delivery point. For your security, it is not stated anywhere on the outside of the package what it contains.

We have a duty of confidentiality and never reveal to outsiders what has been ordered, unless there are special reasons, for example at the request of prosecutors or the police.

What does it say on the invoice/account statement?

  • Card or direct payment: If you make a purchase with card or direct payment, the account statement only shows "Klarna/JL".
  • Invoice payment: Invoice is available in Germany, Netherlands and all Scandianian countries (expect Iceland). An invoice is sent from Klarna to your email address. To protect your privacy, no invoice is sent via regular mail. When you have paid your invoice, only Klarna appears as the payee on your account statement, which means that the payment cannot be traced to Joyland.

Is it possible to cancel my order?

As long as your order has not left our warehouse, you have the option to cancel it. As we pack and deliver quickly, the cancellation must be done immediately. Contact us to confirm whether cancellation of your order is possible.

If we have already sent the order, you must redeem it and then return the package to us. In this case, you are responsible for the return shipping yourself.

Why haven't I received my order confirmation?

It sometimes happens that the order confirmation ends up in the junk mail, so please look for it there. In rare cases, the order confirmation may be filtered out entirely by your email provider. even if the order confirmation does not reach you, we have always received your order and will send it immediately.


What is your delivery time?

We have made our outmost to ensure that the delivery to your country is as fast and safe as possible. Please go to checkout to see the exact delivery time to your country.

How much does shipping cost?

Joyland's shipping costs range from €7.90 and up, depending on the weight and size of the delivery. This is so that it will be advantageous to also make smaller orders. Orders over €99 are always sent free of charge.

Do you ship outside Europe?

No, unfortunately, we currently only deliver within Europe.


Why won't my product start?

In our troubleshooting guide we address the most common reasons why products do not start.

How do I find the right batteries for my toy?

We have created a battery guide so you can easily find the right batteries.

How do I take care of my sex toy in the best way?

Read our care advice for practical tips and important information on how to care for your toys.

Which type of lubricant should I choose?

Read our lube guide where we clarify the differences between water-based, silicone-based and hybrid lubricants.

Can I use sex toys when I am pregnant?

As long as the pregnancy is normal, it is completely harmless to use sex toys. The fetus is well protected in the womb and never comes into contact with your toys. As you approach the end of pregnancy, you should be careful with harder bumps. Be sensitive to your body's signals, should it hurt or feel uncomfortable, stop playing.

During pregnancy, it is especially important to maintain good hygiene of your sex toys. Clean your products with an antibacterial cleaner before and after each use to prevent infections.

The material of your toys also plays an important role. Avoid products that contain Phthalates, which is an additive that is sometimes used to make plastics softer. Some researchers believe that Phthalates can interfere with fetal development. Phthalates is today relatively uncommon in sex toys, but unfortunately still occurs in some cheaper products.

To be on the safe side, you should stick to products made of silicone, hard plastic and products that are stated to be Phthalate-free.

In our specifications under the product descriptions, you can see if the sex toys are free of Phthalates.


Is it safe to shop at Joyland?

If you feel unsure about your purchase, we recommend that you read our article on how to choose the right sex toy store There we cover everything that Joyland stands for.